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"Wrong username was entered on Tiara's machine"
Logged in as Tiara and set everything up so she could work from it. Activated Office 2010 on the other laptop
"ASA was there, but not plugged in"
Connected ASA and moved all internal connections to it. Setup printing and scanning. Verified wireless was working
"Defective touchscreen monitor LCD back light."
Visit 1: 1.25 hr. on Sunday, 11 Dec. Swapped in loaner monitor and USB mouse for defective monitor. Some difficulties with permissions on adding the mouse, but solved those with a reboot and successful login. Site contact Maurice logged in and tested successfully. Return visit set for Tuesday, 13 ... View More
"The user downloaded and installed the wrong printer drivers for his printer. Once I discovered this I was able to download the correct drivers from ... View More"
I discovered this driver was wrong and I was able to download the correct drivers from hp.com and install the printer. All is working now