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"Arrived onsite and met with sales associate. One touchscreen monitor clearly non-functional: No image on screen."
Detached and removed dual monitor hood. Replaced nonfunctional touchscreen monitor. Connected new monitor power supply unit, reconnected monitor VGA cable and USB for touchscreen functionality. Reattached monitor hood. Dusted surface with air spray can. Confirmed touchscreen functionality.
touchscreen, power supply unit, VGA, monitor cable, USB
"Tech arrived on site at 1545. Tech called Help Desk for support. Tech rebooted power, climbed a 2 story building, and checked line of site. There ... View More"
Tech recommend tree trim or removal andreplaced fail equipment.
reboot
"Tech found an unknown network device (router) connected to client network. Found the having 2 dhcp devices on the same network was causing dns issue ... View More"
Tech put new router in place. Contacted ISP for assistance reconfiguring the DSL modem. Removed the unknown network device. Verified internet connection with ISP and renewed IP address of all connected workstations and tested the connection to the internet. Su
unknown network device was found and removed
"1st trip 8/1/10 found that touchscreen monitor is out. Installed loaner touch screen"
Spoke with help desk & he will send out a replacement monitor to arrive by Tuesday. At which time he asked me to return and install the replacement monitor.
Touch screen monitor