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I have been an IT technician for over 25 years and have a wide array of skills in Web design, development, maintenance as well as Audio/Video production and streaming media experience. I am able to go into projects otherwise stalled for whatever reason and revive them to a working and or better ... View More
Technician Details:
Robert M.
Location: Jacksonville Beach, FL
Phone: 1-800-798-0173
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Membership Info:

Member since: October 2006
Status: Active
Article Posts: 0
Comments: 0
Last Updated: September 2016


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Qualifications, Skills, and Certifications:

Types of Support Offered:
Computer Setup, Networking, Email, Internet, etc., Application Software, Data Transfer, Anti-Virus, Wiring (Network, Speakers, Audio Visual, etc.), Create or Modify a Web Site, Preferred Provider, General Search,
Operating Systems:
Linux, MS DOS, Windows 2000 Professional, Windows 2000 Server, Windows 95/98/ME, Windows CE, Windows NT Server, Windows NT Workstation, Windows Xp Home Edition, Windows Xp Professional, Macintosh OS X, Macintosh OS 9,
Applications:
Adobe Premiere, Apache, CUSeeMe, CuteFTP, Digital Cameras, DVD Drives, Ethernet Cards, Final Cut Pro, FTP, HTML, Hubs, JavaScript, Linux, Macromedia Dreamweaver, Microsoft Excel, Microsoft Internet Explorer, Microsoft Media Player, Microsoft Word, MySQL, pcAnywhere, PCMCIA Cards, PHP, Power Supplies, Print Servers, RealPlayer, Routers, Roxio CD Creation, Roxio CD Creator, SFTP, SMTP, SQL Server, Streaming Media Server, Windows Media Player, Wireless Networking, Wireless Networks, Wiring Audio Visual, Wiring Network, Wiring Peripherals, WsFTP, XHTML,
Technical Solutions:
"Touch Screen monitor needed replaced due to intermittent performance issues. "
"TS was replaced on same mount that was there for the old monitor. The screen resolution needed reset and the Touch Screen needed calibrated as well. All completed and tested good."
Touch Screen, Monitor, Calibrate
02/12/2014


"Network was offline from the internet. "
"After troubleshooting COX cable modem, found it to be working with my laptop connected using DHCP. Connected to the router and still no internet. Connect to the routers management port and changed the setting for the router to DHCP at the direction of the Help desk and tested. Router and all PCs on the network now have internet access."
Router, DHCP, Internet Connectivity, Static IP
12/10/2013


"Touchscreen/PC had Blue screen."
"Replaced Touchscreen/PC, Mike configured it and tested it and I shipped the old one back."
Touchscreen/PC Med dispense
09/09/2013


"De-install of Kiosk."
"Pretty cut and dry de-install of Kiosk. The only out of the ordinary work was cutting new ceiling tiles and puting them in and rerouting the electrical boxes where the TV mounts were in the ceiling. But that was looking Pro by the end of the day. Other than that all wen well and everyone was happy!"
Kiosk, Electrical, Ceiling Tiles, De-install
08/19/2013


"PC is not booting into Windows. Drive error on boot."
"Fixed raid drive then test. Test Good. Open PC and unplug Drive 0 and restart system. After verifying that drive 1 is bootable, plugged drive 0 back in and restarted system. Drive 0 was then rebuilt by the raid system and functioned normally."
Raid drive, Rebuild
06/19/2013


"Client PC not connecting to the network."
"Replaced NIC and configured static IP settings and tested. Network working but still not connecting to Database. Software needed to be configured in config file for some reason it had been changed. After setting were verified system would now connect to network. I was instructed to leave the new NIC in place. After testing for software to function drawers would not open. This too was a config issue with the serial ports in the software. after setting were changed everything was tested and working. and everyone was happy!"

02/17/2012


"Wireless access point needed connection and mounted in Lobby."
"Attempted to trace Cat 5 connections that were supposed to run to the main electrical room but were not present from out in lobby behind TV. Alternate plan was to connect the supplied POE switch to the front desk LAN connection and run both the front desk PC and the AP off the switch. Connected both items and tested PC for internet and tested access point for signal strength throughout the front lobby corridor. Signal was good and internet speed was good. Everyone was happy!"
POE, Wireless, LAN, AP
02/09/2012


"Monitor was not responding to touchscreen events."
"Replaced monitor and tested it with store support."

02/06/2012