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11 Stars
Desktop Support specialist
Technician Details:
Carlos M.
Location: Scottsdale, AZ
Phone: 1-800-798-0173
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Membership Info:

Member since: November 2006
Status: Active
Article Posts: 0
Comments: 0
Last Updated: August 2012

Feedback Comments:

"from out client the remote help desk....Kudos to Carlos…he was awesome today. It’s rare that I have someone on the other end of the phone who can keep up with me…and he went beyond that today. "
West Chicago, IL
Posted on 1/18/2018

"Highly reliable technician."
Vancouver, WA
Posted on 9/14/2010

Qualifications, Skills, and Certifications:

Types of Support Offered:
Computer Setup, Networking, Email, Internet, etc., General Search, Preferred Provider, Backups, Service, External Devices (Printers, etc.), Application Software, Data Transfer, Anti-Virus,
Operating Systems:
Windows CE, Windows NT Server, Windows Server 2003, Windows Vista, Windows NT Workstation, Windows Xp Professional, Windows Xp Home Edition, Windows 95/98/ME, Windows 2000 Server, Windows 2000 Professional, Linux, Macintosh OS X, Macintosh OS 9, Blackberry,
McAfee Virus Scan, Microsoft Access, Microsoft Excel, Microsoft Exchange Server, Microsoft FrontPage, Microsoft Internet Explorer, Microsoft Media Player, Microsoft Money, Microsoft Outlook, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, Nero Burning ROM, Norton AntiVirus, Norton Firewall, Norton Ghost, Norton Internet Security, Norton SystemWorks, Norton Utilities, Printers, QuickBooks, Routers, Roxio CD Creation, Roxio CD Creator, Service Hardware, SQL Server, Wireless Networking, Wireless Networks, Wiring Network,
Technical Solutions:
"XP Client workstation PC. Toshiba Color Copier Model eStudio 3040c. Server 2008 access via Remote Desktop to Timberline by Sage property management application. George Derrington Tel. 949-465-0195 Chris - IT Dept. 949-727-3392 An incorrect / incompatible print driver was installed on the end user PC. The correct driver was installed and tested on the end user's PC. Link to the print driver http://www.eid.toshiba.com.au/drivers/eBX/eBX_WIN_32_PS_V7.49.1733.2.zip Client also asked that the technician while onsite cleaned the end user's PC. The technician performed a temp files cleaning, registry cleaning, disk checks, spyware scan."
"The correct print driver was installed on the end user PC running Windows XP and George Derrington will have his IT department install it on the server so that the end user can print remotly. The The link to the driver was emailed to Client. Link to the print driver http://www.eid.toshiba.com.au/drivers/eBX/eBX_WIN_32_PS_V7.49.1733.2.zip"