on site computer support, contract computer support, mobile computer repair on site computer support, computer technicians, computer repair service work at home computer job, in home computer training
1 Stars
EXTENSIVE NETWORK AND PC APPLICATION . . EXCELLENT PEOPLE SKILLS WHETHER IN A COMMERCIAL OR RESIDENTIAL ENVIRONMENT . . WE HAVE WORKED ON VERY REMOTE PC APPLICATIONS AS WELL AS HIGH SECURITY GOVERNMENT AND BAKING APPLICATIONS
Technician Details:
Arthur A.
Location: West Memphis, AR
Phone: 1-800-798-0173
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Membership Info:

Member since: February 2007
Status: Active
Article Posts: 0
Comments: 0
Last Updated: September 2012


Feedback Comments:

"Tech was great to work with, skilled, fast and efficient."
Nashville, TN
Posted on 7/21/2010


Qualifications, Skills, and Certifications:

Operating Systems:
MS DOS, Windows 2000 Professional, Windows 2000 Server, Windows 95/98/ME, Windows CE, Windows NT Server, Windows NT Workstation, Windows Vista, Windows Xp Home Edition, Windows Xp Professional,
Technical Solutions:
"Arrived on site 8/20/2013 8:45 AM as agrgeed w site. Added jack and attempted to remove possible faulty area of existing line. No connection. Replaced line to cart from switch. No connection. Moved new line to known good port on switch. No connection. Move cart to switch room . .connected direct to switch w 8' patch cable . . no link lights no connection. Move cart back to original location . . connected to ethernet connection at assessment area. Connected to network . . online w pharmacy. Investigation and troubleshooting revealed that the cart has no static IP address set in it and is set to get a dynamic address . . which is usually a connection issue. Level 2 support had no knowledge of what IP, DNS, or SUBNET to assign to cart."
"When IP config was run while connected to assessment area, att.net came up as source . . location does not have AT&T . . . uses Windstream. IP address pinged as 192.168.10.100 After over an hour of going back over all previously done troubleshooting measures, Sly advised Andy to run another source line to an additional switch to supply ethernet to cart. Site is using several 16 port Gigabit switches from NETGEAR."

08/19/2013


"ARRIVED AT FACILITY AND DETERINED WHICH CART HAD ISSUE. TROUBLESHOOTING MEASURES INCLUDED CONTACTING ON-SITE MAINTENANCE TO ACCESS NETWORK / SWITCH ROOM . . TRACING DROP FROM MED CART LOCATION TO SWITCH . . NO LINK LIGHT . . MOVE DROP TO KNOWN GOOD PORT ON SWITCH . .STILL NO LINK LIGHT . . . SWAP DROP BACK TO ORIGINAL PORT. . NO LINK LIGHT . MOVE MED CART TO KNOWN GOOD ETHERNET CONNECTION ACROSS HALLWAY. CONNECTION ACHIEVED . . PHARMACY ABLE TO SEE AND COMMUNICATE W CART."
"BAD DROP FROM SWITCH TO ROOM WHERE MED CART IS USED. IT SHOULD BE NOTED THAT THE DROP RUNS STRAIGHT TO THE CART FROM THE SWITCH . OVER CEILING . . DOWN THW WALL IN PANDUIT . .TO MACHINE. NO FLUSH MOUNT OR BISCUIT BOX WAS USE. THERE WAS EVIDENCE OF STRESS ON THE ETHERNET CABLE AS IT APPEARED THAT THE CART HAD BEEN MOVED SOMEWHAT AS THE ETHERNET CABLE WAS PULLED UP THE EDGE OF THE PANDUIT SOME 12 - 15 INCHES. CONTACTED ON-SITE MAINTENANCE AND NURSING SUPERVISOR ON DUTY AND ADVISED OF THE ISSUE. MAINTAINENCE ADVISED THAT "ANDY" WOULD ADDRESS AND CORRECT ISSUE."
2016586
08/16/2013