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1 Stars
10+ years of corporate IT consulting in the areas of helpdesk, LAN/WAN support, hardware, software and networking troubleshooting, installations, upgrades and migrations and electronic resource management. 10+ years of experience in on call, on site computer services for residential and business ... View More
Technician Details:
Abdullah A.
Location: Roselle, NJ
Phone: 1-800-798-0173
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Membership Info:

Member since: April 2007
Status: Active
Article Posts: 0
Comments: 0
Last Updated: September 2013


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Qualifications, Skills, and Certifications:

Types of Support Offered:
Preferred Provider, General Search, Computer Setup, Networking, Email, Internet, etc., Wiring (Network, Speakers, Audio Visual, etc.), Application Software, Data Transfer, Anti-Virus, Backups, Service, External Devices (Printers, etc.),
Operating Systems:
Latest Windows OS, Windows Xp Home Edition, Windows Xp Professional, Windows Vista, Windows 2000 Server, Windows 2000 Professional,
Applications:
Adding Memory, Ethernet Cards, FTP, Harddrive - Changing, Harddrive - Data Recovery, Hubs, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Outlook Express, Microsoft Word, Norton Ghost, Print Servers, QuickBooks, Routers, Service Hardware, Transferring Data, Video Cards, VPN, Wireless Networking, Wireless Networks, Wiring Network,
Technical Solutions:
"Corrupted Windows 7 on a Dell XPS corporate laptop: The end-user had reported inconsistent web browser performance as one example: While networking seemed to maintain reliable connectivity throughout, the web browser successfully loaded its home page only some of the time, randomly failing at other times. To choose a repair method I first collected diagnostic data to verify the cause of the complaints. My comparison of Windows Application Log and System Logs revealed an overall pattern. Random software components (Microsoft .Net, installed databases and background services) logged errors referencing missing data. At the same time, the System errors logs recorded failures in some disk functions and accompanying (NTFS) file system corruption. One of the supportability strengths of Dell laptops is their built in pre-boot diagnostics. Running them confirmed that the hard drive had a fault condition, so a warranty replacement was ordered."
"First cloning effort failed with a read error at 50% complete. I cloned just the Dell Diagnostic & Recovery partitions. Next was restoration using the Recovery partition, but Dell’s manual revealed this Recovery partition was an empty user option. Windows 7 “Custom Installation” was stalled by Setup’s inability to detect the primary hard drive after correct BIOS settings & storage drivers. This prompted a contract call to Dell Gold Support. Dell emailed a required foundational storage driver to enable Win 7 Installation. I retrieved the remaining required drivers directly onto the system using a private link they set up; completing Dell’s proprietary Win 7 installation. I attached the faulty hard drive; migrated key user & support desk folders; installed hardware drivers (display, networking, etc); upgraded the web browser & initiated 100 critical Microsoft updates. This allowed me to hand off the remaining tasks to our remote helpdesk."
Corrupted,Windows 7,Dell,diagnostic,System Logs,dot net,NTFS,cloning,Recovery,Custom Install,BIOS,partition,drivers,Gold Support
06/24/2013


"On the 1st of 3 site visits I coordinated with the PC manufacturer and the kiosk implementer's help desk to obtain results from the controller PC's built in diagnostics. The result confirmed that the system hard drive was malfunctioned and needed replacement. A second visit was scheduled to install the pre-imaged replacement hard disk. I installed the hard drive and with the help desk, initialized the (Windows 7 Enterprise) operating system, including dynamically assigned internet access. The kiosk configuration called for static IP settings which, when I applied them, did not allow complete connectivity. On my third visit, I verified that my manually entered IP settings matched the ones on record, physically traced the PC's Ethernet line to a port on a managed switch. Help desk documentation noted a different port assignment for this connection, so I worked with the site Manager to determine whether a physical reassignment of the 2 conflicting ports involved was available."
"The site Manager determined that an unused POS station could be disconnected or reassigned on the switch so that the kiosk line could be connected as documented. With the Ethernet line properly switched, I rebooted the PC while help desk updated back end VLAN provisioning for remote management. Required connectivity was completed this way so I remained on site for final testing while help desk remotely completed final software installations and configuration. Once the configuration was completed, help desk guided my final testing of synchronized video feed to 2 showroom flat panels and a PA sound check and level adjustment. The interactive system was then ready for customer use. "

04/16/2013