Technical Solutions:
"Computer was infected with Security Essentials 2010 virus, it had embedded itself into the registry and had taken over many functions of the computer."
"NOTES: Walked client through logging into system. System popping up with viruses. Download & install tools - run. Found 8 infected files - removed and rescan - 2nd scan clean. Found 113 errors 1st round, 8 2nd round, & 1 3rd round - 4th round clean. Checked for Disk Defrag - Good. No Window's Updates needed. Advised to remove Micro- soft Virus Utility that was installed due to slowing down the system a great amount. Client agreed for it to be removed. System clean."
Security Essentials 2010, Security Essentials, Disk Defrag
03/08/2010

"Looked for; Security Essentials 2010, Security Antivirus, Paladin Antivirus, Vista Internet Security 2010, Vista Guardian 2010, Antivir 2010, Antivirus XP 2010, XP Guardian, XP Internet Security 2010, and Security Tool."
"NOTES: Contacted office and attempted to log into PC. Unable to establish connection. Walked through rebooting in Safe Mode, but still unable to browse. Connected to alternative system in office and tried to make RDP connection to machine - walked through verifying system was set to accept RDP connections. Was able to gain access. Transferred tools. Removed multiple infections. Rebooted back into normal mode, walked through checking Proxy settings in IE (preventing browsing), logged in via Rescue, updated antivirus, and ran full scan. Checked for Windows Updates. Installed IE 8, Windows Service Pack 3, along with ~60 additional updates. Rebooted system and verified operational. System is all clean."
Security Essentials 2010, Security Antivirus, Paladin, Vista Internet Security 2010, Vista Guardian 2010, Antivir 2010, Antivirus XP 2010, XP Guardian, XP Internet Security 2010, and Security Tool
03/03/2010

"Log into Ann's PC. Inspect email issue. Found both Outlook & Outlook Express installed, where Outlook was used from 2005-2007, but somehow was switched to Outlook Express in 2007."
"Issue with Outlook Express was resolved by converting back over to regular Outlook. Deleted all old messages and imported current email and settings. Outlook includes the Norton AntiSpam, which Ann had previously used as well. Worked on Canon Printer issue - ran test print page and no black text appeared. Issued Deep Cleaning command on black cartridge to printer. Informed the black may be out of ink or defective cartridge and needs to be replaced."
Outlook, Outlook Express, printer
10/08/2009

"Client running Windows Vista and had multiple virus infections, could not boot her computer and her disk was filling up."
"9/22 - 7:15pm - 2:20am (1.75 hr) Had Abby reboot into Safe Mode. Logged into system and began downloading/installing utilities. Ran MalwareBytes and removed 80+ infections. Rebooted system. Reset IE to default settings. Cleared all temporary files and emptied recycling bin. Rebooted and updated AVG. Removed Live One Care (out-dated/expired). Downloaded all current available Windows Updates. Less than 1 gig initially free on C drive. After clearing, 7+ Gig free. 9/23 - 6:45 - 7:00 (.25 hr) Close out of call with Abby. She was having difficulty browsing internet and system seemed to be running slow. Walked her through steps to check internet connectivity. Recommend RAM upgrade, 1 Gig currently installed, and was able to run Crucial scan and determine memory type. Recommended minimum 2 Gig. "
Computer Virus,reboot in Safe Mode,RAM upgrade
09/21/2009

"Client has both Office 2000 and MS Works on her computer. Windows 2000 is producing pop-ups asking for the CD-key information -- interferring with her ability to open Word Documents. Client wants to uninstall Office 2000 so that she can open Word documents with MS Works. Service is for Monday 5/11/09 at 8:00PM or Wednesday 5/13/09 after 6:30PM"
"Logged into system. Installed OpenOffice, retrieved documents from before system restore, checked for Windows Updates. Recommend battery backup & external harddrive for backups. Tested files and answered questions. Turned off System Standby for system. Checked Antivirus."
openoffice, cd-key, pop-ups
05/11/2009

"Client needs to get anti virus software configured properly on her new PC. Has Verizon DSL. Wants a call tomorrow at 10 AM from Remote Support."
"Ran manual virus scans on system - no detections (via Malware Bytes & MRT). Loaded AVG, configured, and updated. Removed Verizon Internet Security. Verified security center. Recommended battery backup for system and to contact Verizon to discontinue billing for security software. Rebooted system. Explained Verizon issue is most likely related to 64-bit Windows version, and that Verizon probably had not loaded a 64-bit version or taken that into consideration."
Malware, Bytes, MRT, AVG, Verizon Internet Security
05/08/2009

"Wireless internet works but ethernet does not. Wants to configure ethernet with computer & router. Remote Support"
"Onboard network adapter not functioning properly on laptop. Checked Device Manager, and showed working properly. User swapped network cable, cable tested good, but no connection on port. Rebooted in Safe Mode and checked connection; still no luck. Downloaded original drivers from Dell and reinstalled; still no connection. Suspect bad network port on motherboard - estimated repair cost exceeds $300 to replace MB (out of warranty). Recommended using alternative network connection, like through high Targus cooling pad w/ Port Replicator, or by buying a USB to Network adapter. Also checked RAM from www.crucial.com for upgrade possibilities."
targus cooling pad, www.crucial.com
05/08/2009

"Computer taken over by viruses."
"Logged in and began running scans. Jeff said his system was reloaded due to viruses. Unable to activate Norton, or download Windows Updates - symptom of virus. Downloaded Malware and installed. Rebooted into Safe Mode and ran scans. Found 150+ infected files & removed. Also ran SDFix scan and clean. Installed Windows Updates, removed Norton and installed AVG (Norton slowing down system). Installed VLC Media player for viewing DVDs. Downloaded drivers and installed Lexmark printer. Tested various websites."
Norton, Unable to download windows updates, SDFix, AVG, VLC Media Player
04/21/2009