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1 Stars
We are an elite group of field service IT engineers who prides in total customer satisfaction. We have the best skillsets to complete : Computer Repair, Onsite Telco installs and changes, Networking, Low Voltage Installs, POS, LAN, WAN, WIFI, RF services, Security Camera Systems, and Web ... View More
Technician Details:
Kimsan T.
Location: Carlisle, PA
Phone: 1-800-798-0173
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Membership Info:

Member since: October 2009
Status: Active
Article Posts: 0
Comments: 0
Last Updated: August 2014


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Qualifications, Skills, and Certifications:

Types of Support Offered:
Preferred Provider, Computer Setup, Networking, Email, Internet, etc., Application Software, Data Transfer, Anti-Virus, Backups, Service, External Devices (Printers, etc.), Create or Modify a Web Site, Wiring (Network, Speakers, Audio Visual, etc.),
Operating Systems:
Macintosh OS X, Windows 2000 Professional, Windows 2000 Server, Windows 95/98/ME, Windows CE, Windows NT Server, Windows NT Workstation, Windows Server 2003, Windows Server Longhorn, Windows Vista, Windows Xp Home Edition, Windows Xp Professional,
Applications:
Act, Adobe Acrobat, CD Drives, Digital Cameras, Ethernet Cards, Eudora, GotoMyPc, Harddrive - Changing, Harddrive - Data Recovery, HTML, Hubs, Intuit Turbo Tax, McAfee Virus Scan, Microsoft Excel, Microsoft Exchange Server, Microsoft Internet Explorer, Microsoft Media Player, Microsoft Money, Microsoft Outlook, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, mIRC chat client, MSN messenger, Nero Burning ROM, Netscape Communicator, Norton AntiVirus, Norton Firewall, Norton Ghost, Norton Internet Security, Norton SystemWorks, PCMCIA Cards, Power Supplies, Print Servers, Printers, QuickBooks, Quicken, Service Hardware, Transferring Data, Video Cards, Wireless Networking, Wireless Networks, Wiring Network, Wiring Peripherals,
Technical Solutions:
"Replaced Monitor and mouse for customer. Tested by asking user to log in, launch application and perform application tasks."
"Will need to replace monitor with touch screen."

07/25/2013


"Technician, Kevin opened the box and found SATA cable loose. He plugged it back in and waited for the system to boot. It booted up rather slowly so he performed more diagnostics to learn that the hard drive was in need of replacement. Also the USB Keyboard was not coming up after reboot. Kevin had to reinstall the USB Drivers and the keyboard came up after that."
"Help Desk will get a new hard drive shipped to site and have it ready for install. Kevin will have to return to site to install the new hard drive and perform data transfer from the existing drive to the new drive. He will have to perform an OS load, a data backup of the existing Hard Drive and then a relaod of the data onto the new hard drive and then perform quality assurance on the system after installing the new hard drive ensuring that all systems will work well."
Sata cable, slow HD, USB Drivers
09/14/2012