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1 Stars
I have provided remote support on one of the largest networks in the world, providing support for both hardware and 1500 pieces of software. I have installed routers, IP telephone equipment, printers, webcams, network cables, cable television, satellite television, home theater, etc. I am also a ... View More
Technician Details:
Shannon B.
Location: Farrell, PA
Phone: 1-800-798-0173
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Membership Info:

Member since: December 2009
Status: Active
Article Posts: 0
Comments: 0
Last Updated: December 2012


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Qualifications, Skills, and Certifications:

Types of Support Offered:
Computer Setup, Networking, Email, Internet, etc., Wiring (Network, Speakers, Audio Visual, etc.), General Search,
Operating Systems:
Windows NT Workstation, Windows Server 2003, Windows 2000 Server, Windows 2000 Professional, Windows Vista, Windows Xp Home Edition, Windows Xp Professional,
Applications:
Adding Memory, Adobe Acrobat, AOL Instant Messgr, BearShare, CD Drives, CuteFTP, Digital Cameras, DVD Drives, Ethernet Cards, Harddrive - Changing, Lavasoft AdsAware, McAfee Virus Scan, Microsoft Access, Microsoft Excel, Microsoft FrontPage, Microsoft Internet Explorer, Microsoft Media Player, Microsoft Outlook, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, MSN messenger, Norton AntiVirus, Norton Firewall, Norton Internet Security, Norton SystemWorks, Norton Utilities, pcAnywhere, Power Supplies, Print Servers, Printers, Quicktime, Routers, Roxio CD Creation, Roxio CD Creator, Service Hardware, Sound Cards, Video Cards, Windows Media Player, WinRAR, Wireless Networking, Wireless Networks, Wiring Audio Visual, Wiring Network,
Technical Solutions:
"No problem found. Office personnel report that the whole office was having problems with shared drives, etc-corporate intranet type connections the day before. This laptop was the last to connect."
"Could not duplicate problem. verified shared drives working. Verified Great plains rdp session to login screeen. Verified email to the password prompt (outlook) Verified Brosix (chat) app works. Cleared per Brian via text message."

08/27/2013


"Old PC inop. Had flashing amber power light. Probably bad power supply or motherboard."
"Replaced Pc with new Optiplex XE. Removed wireless card, ribbon cable riser and old HDD from bad PC. installed wireless card and riser card in new machine. Installed old HDD into enclosure and installed on USB port. Found wireless card drivers and installed them. Connected to clients wireless network. Help desk finished installation of database and riser card drivers. Verified operation of med dispenser cart with staff."

12/04/2012


"Arrived on site and helpdesk had me power cycling access points. In the process of this, I found that the switch in the attic was not working. Replaced switch from truck stock. Verified system working with help desk and verified internet access through access points"
"Customers switch was not working."
Switch, access point
08/13/2012


"Per tech support, power cycled 2 POE switches. Captive portal inactive per tech support contact Roy. Verified functionality of 14 Wireless AP's. Released from site by tech support contact Roy"
"Client internet connection functioning normally. suspect problem with captive portal device. Tech support stated they were working on it."
POE switch, Wireless AP, Captive Portal
05/21/2012