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Frank R. Pulliam

Offering Computer Support in Gainesville , Lake City , Live Oak, Jasper, FL

Mobile Computer Support Technician

Computer|Assistant.com REGISTERED PROVIDER

 

 

 

SUMMARY

 

Adaptable Network Administrator with 10+ years of broad experience in all aspects of LAN/WAN networking.? Specialize in combining diverse technologies to solve problems and improve efficiency.? Very experienced in Microsoft and Novell operating systems, yet willing to grow with new technologies.

 

PROFESSIONAL EXPERIENCE

 

North Florida Tech Services, LLC ? Jasper, FL?????????????????????????????????????????????????? ?May 2005 ? Present

Owner/Lead Consultant

Manage a technology services company serving Small Business clients in the North Florida area.

 

?       Support a wide range of small businesses and organizations with diverse networks.

?       Project manage network redesigns, server installations and migrations.

?       Specialize in installing and maintaining customer networks using Active Directory.

?       Provide complete managed services/network administration.

?       Provide comprehensive anti-virus, security, and backup solutions customized to fit customers? needs.

?       Provides sales and support of Dell and HP business line desktops, laptops, and servers.

?       Remain flexible and organized while supporting several different clients with a hectic schedule.

?       Manage two part-time Technicians, one Sales Representative, and an Office Manager.

 

Shands Healthcare ? Gainesville, FL??????????????????????????????????????????????????????????? January 2004 ? May 2005

Technical Analyst L2??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Worked with 10-member team administering over 225 Microsoft and Novell servers.

 

?       Multi-domain, multi-site LAN administration.

?       Project managed several key corporate installations/upgrades.

?       Served as e-mail system (GroupWise) administrator.

?       Served as project lead for installation/maintenance of Novell Identity Manager 2 implementation.

?       Managed projects, initiated RFPs and solicited vendor bids.

?       PC/laptop/server/software installation and support in 6,000+ node network.

?       Provided 2nd and 3rd-level expertise to over 200 members of Information Services.

 

University of Florida Foundation ? Gainesville, FL??????????????????????????????????? May 2000 ? January 2004

Network Systems Specialist??????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Provided complete network administration for nearly 200 employees of a major university foundation.

 

?       Active Directory design and implementation including NT4 to 2000 migration, followed by 2003 upgrade.

?       Project managed several key installations/upgrades.

?       Installed/supported Microsoft Exchange 5.5/2000/2003 in a clustered environment.

?       Project lead for Novell to Microsoft migration, including Microsoft clustering.

?       Installed and configured multiple Dell and EMC Fibre Channel SAN systems.

?       Installed and configured LAN/WAN hardware of all types.

FRANK R. PULLIAM??????????????????????????????????????????????????????????????????????????????????????????????????????????????? Page Two

 

CERTIFICATIONS

 

Certified NetWare Engineer

Microsoft Certified Professional

GroupWise CNA

Working toward MCSE 2003 (Dec 2006)

 

 

EDUCATION

 

Associate of Arts Degree ? Santa Fe Community College ? Gainesville , FL

High School Diploma ? Hamilton County High School ? Jasper, FL

 

 

VARIOUS TRAINING

 


?       Microsoft Windows 2000/Active Directory

?       Novell Identity Manager 2 (DirXML)

?       Project Management

?       Novell ZENWorks for Desktops 4

?       Microsoft Exchange Server 5.5


 

 

HARDWARE AND SOFTWARE SKILL SET

 

?       LAN/WAN hardware/software administration, design, installation and configuration

?       SAN storage system design and installation

?       Microsoft Windows 2003/2000/NT4 Server and Enterprise Server

?       Microsoft Active Directory 2000/2003

?       Exchange 5.5/2000/2003

?       Microsoft Windows XP/2000/NT/9X desktop/workstation operating systems

?       Microsoft IIS, FTP, DHCP, DNS

?       Novell NetWare 3.12 through 6.5 NOS, NDS/eDirectory, ConsoleOne, iManager

?       Novell Identity Manager 2, specifically A.D., NT4, eDirectory, GroupWise, and Exchange drivers

?       Novell ZENWorks for Desktops 2 through 6.5

?       IBM Tivoli TSM network backup software

?       MS Office 2003/XP/2000/97, Outlook 2003/XP/2000/98, Outlook Express

?       TCP/IP and IPX Ethernet, Token Ring networking

?       Wireless Networking

?       Symantec Antivirus Corporate Edition

?       TrendMicro Antivirus (OfficeScan and PC-Cillin)

?       Symantec Ghost and Novell ZenWorks imaging software

?       Internet Explorer, Mozilla (FireFox), Netscape Communicator

?       Adobe Acrobat, Scanning and OCR software

?       CITRIX and VPN based mobile/remote computing solutions, PCAnywhere, DameWare , Remote Desktop

?       System Documentation, Inventory and Policy creation