Frank
R. Pulliam
Offering Computer Support in Gainesville
,
Lake
City
, Live Oak, Jasper, FL
Mobile Computer Support Technician
Computer|Assistant.com REGISTERED PROVIDER
SUMMARY
Adaptable Network Administrator with 10+ years of broad
experience in all aspects of LAN/WAN networking.? Specialize in
combining diverse technologies to solve problems and improve efficiency.? Very experienced in Microsoft and Novell
operating systems, yet willing to grow with new technologies.
PROFESSIONAL EXPERIENCE
North
Florida Tech Services, LLC ?
Jasper, FL?????????????????????????????????????????????????? ?May 2005 ? Present
Owner/Lead
Consultant
Manage a technology services company serving Small
Business clients in the North Florida area.
? Support a wide range of small businesses and
organizations with diverse networks.
? Project manage network redesigns, server installations and migrations.
? Specialize in installing and maintaining customer
networks using Active Directory.
? Provide complete managed services/network
administration.
? Provide comprehensive anti-virus, security, and backup
solutions customized to fit customers? needs.
? Provides sales and support of Dell and HP business
line desktops, laptops, and servers.
? Remain flexible and organized while supporting several
different clients with a hectic schedule.
?
Manage two
part-time Technicians, one Sales Representative, and an Office Manager.
Shands Healthcare ? Gainesville, FL??????????????????????????????????????????????????????????? January
2004 ? May 2005
Technical Analyst L2??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
Worked with 10-member team administering over 225 Microsoft and Novell
servers.
?
Multi-domain, multi-site LAN administration.
?
Project managed several key corporate installations/upgrades.
?
Served as e-mail system (GroupWise) administrator.
?
Served as project lead for installation/maintenance of Novell Identity
Manager 2 implementation.
?
Managed projects, initiated RFPs and
solicited vendor bids.
?
PC/laptop/server/software installation and support in 6,000+ node
network.
?
Provided 2nd and 3rd-level expertise to over 200
members of Information Services.
University of Florida
Foundation ? Gainesville, FL??????????????????????????????????? May
2000 ? January 2004
Network Systems Specialist??????????????????????????????????????????????????????????????????????????????????????????????????????????????????
Provided
complete network administration for nearly 200 employees of a major university
foundation.
?
Active Directory design and implementation including NT4 to 2000 migration,
followed by 2003 upgrade.
?
Project managed several key installations/upgrades.
?
Installed/supported Microsoft Exchange 5.5/2000/2003 in a clustered
environment.
?
Project lead for Novell to Microsoft migration, including Microsoft
clustering.
?
Installed and configured multiple Dell and EMC Fibre
Channel SAN systems.
?
Installed and configured LAN/WAN hardware
of all types.
FRANK R.
PULLIAM??????????????????????????????????????????????????????????????????????????????????????????????????????????????? Page
Two
CERTIFICATIONS
Certified NetWare
Engineer
Microsoft Certified
Professional
GroupWise CNA
Working toward MCSE
2003 (Dec 2006)
EDUCATION
Associate of Arts
Degree ? Santa Fe Community College ? Gainesville ,
FL
High School Diploma
? Hamilton
County High
School ? Jasper, FL
VARIOUS TRAINING
HARDWARE AND SOFTWARE SKILL SET
? LAN/WAN hardware/software administration, design,
installation and configuration
? SAN storage system design and installation
? Microsoft Windows 2003/2000/NT4 Server and Enterprise Server
? Microsoft Active Directory 2000/2003
? Exchange 5.5/2000/2003
? Microsoft Windows XP/2000/NT/9X desktop/workstation
operating systems
? Microsoft IIS, FTP, DHCP, DNS
? Novell NetWare 3.12 through 6.5 NOS, NDS/eDirectory, ConsoleOne, iManager
? Novell Identity Manager 2, specifically A.D., NT4, eDirectory, GroupWise, and Exchange drivers
? Novell ZENWorks for Desktops
2 through 6.5
? IBM Tivoli TSM network backup software
? MS Office 2003/XP/2000/97, Outlook 2003/XP/2000/98,
Outlook Express
? TCP/IP and IPX Ethernet, Token Ring networking
? Wireless Networking
? Symantec Antivirus Corporate Edition
? TrendMicro Antivirus (OfficeScan and
PC-Cillin)
? Symantec Ghost and Novell ZenWorks
imaging software
? Internet Explorer, Mozilla (FireFox), Netscape Communicator
? Adobe Acrobat, Scanning and OCR software
? CITRIX and VPN based mobile/remote computing
solutions, PCAnywhere, DameWare
, Remote Desktop
? System Documentation, Inventory and Policy creation