Currently support of 10,000+ user Windows 2000 Server - Windows XP Client Network. Support network connectivity. Support of Microsoft XP Operating System Support Microsoft Office XP and Access 97 Database Applications. Diagnose and resolve workstation and network problems. In 2004 our team of seven responded to 31,258 calls. Eighty percent of all calls closed our team. Ninety-nine percent of level one calls closed within 24hrs. Effectively communicate network issues with level 3 support staff.

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