Identified and resolved software and device conflicts. Created, and repaired Wired and Wireless networks. Served as a mentor to the customers, providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills. Updated customers on the status of efforts. Diagnosed network connection problems on Windows 95, 98, ME, NT 4.0, 2000 S, XP. Handled crisis situations in a calm and capable manner

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