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11 Stars
Desktop Support specialist
Technician Details:
Carlos M.
Location: Scottsdale, AZ
Phone: 1-800-798-0173
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Membership Info:

Member since: November 2006
Status: Active
Article Posts: 0
Comments: 0
Last Updated: August 2012

Feedback Comments:

"Highly reliable technician."
Vancouver, WA
Posted on 9/14/2010

Qualifications, Skills, and Certifications:

Types of Support Offered:
Computer Setup, Networking, Email, Internet, etc., General Search, Preferred Provider, Backups, Service, External Devices (Printers, etc.), Application Software, Data Transfer, Anti-Virus,
Operating Systems:
Windows CE, Windows NT Server, Windows Server 2003, Windows Vista, Windows NT Workstation, Windows Xp Professional, Windows Xp Home Edition, Windows 95/98/ME, Windows 2000 Server, Windows 2000 Professional, Linux, Macintosh OS X, Macintosh OS 9, Blackberry,
McAfee Virus Scan, Microsoft Access, Microsoft Excel, Microsoft Exchange Server, Microsoft FrontPage, Microsoft Internet Explorer, Microsoft Media Player, Microsoft Money, Microsoft Outlook, Microsoft Outlook Express, Microsoft PowerPoint, Microsoft Word, Nero Burning ROM, Norton AntiVirus, Norton Firewall, Norton Ghost, Norton Internet Security, Norton SystemWorks, Norton Utilities, Printers, QuickBooks, Routers, Roxio CD Creation, Roxio CD Creator, Service Hardware, SQL Server, Wireless Networking, Wireless Networks, Wiring Network,
Technical Solutions:
"XP Client workstation PC. Toshiba Color Copier Model eStudio 3040c. Server 2008 access via Remote Desktop to Timberline by Sage property management application. George Derrington Tel. 949-465-0195 Chris - IT Dept. 949-727-3392 An incorrect / incompatible print driver was installed on the end user PC. The correct driver was installed and tested on the end user's PC. Link to the print driver http://www.eid.toshiba.com.au/drivers/eBX/eBX_WIN_32_PS_V7.49.1733.2.zip Client also asked that the technician while onsite cleaned the end user's PC. The technician performed a temp files cleaning, registry cleaning, disk checks, spyware scan."
"The correct print driver was installed on the end user PC running Windows XP and George Derrington will have his IT department install it on the server so that the end user can print remotly. The The link to the driver was emailed to Client. Link to the print driver http://www.eid.toshiba.com.au/drivers/eBX/eBX_WIN_32_PS_V7.49.1733.2.zip"


"Upon arrival at the location I called Michael Cummins @ computerassistant.com and Michael explained that the audio issue is most of the time caused by a damaged/defective audio cable from the kiosk PC to the amplifier. The store had received the replacement cables. Opened the roof tiles and replaced the audio cables by routing the cable inside the roof and thru the metal pole down to the pc. and connected the new cable. Removed the old audio cable. Tested audio for a few minutes to ensure audio will not cut off. The audio worked fine. Store staff complained that every time the kiosk PC is rebooted, it looses the time and date settings, called Michael Cummins @ computerassistant.com to get approval for a new BIOS batteryand install a new battery and explained that the touch screen also is not responding to normal touch preasure and the customers have to press hard on the touch screen to get it to work. I got a new BIOS battery and installed it, "
"set correct date and time. Noticed tha the TV connected via a DVI to HDMI adapter was loosing the video signal. The DVI to HDMI adapter on the back of the kiosk PC was coming apart and wires were exposed. called Michael Cummins @ computerassistant.com to get the Cricket helpdesk and got approval to install a new DVI to HDMI adapter. Traveled to get the new DVI to HDMI adapter, installed the adapter and tested ok. The last issue was that the TV was only showing the windows desktop and the waiting list of customers was not showing on the TV. Michael Cummins will have the Cricket helpdesk resolve that issue in the morning as the Cricket helpdesk is closed for the night and the store is closing as well. Cricket helpdesk needs to ship a new touchscreen to the store and schedule a new call to replace the touchscreen. Cricket helpdesk needs to resolve the issue of the waiting list of customers was not showing on the TV."