I served on Tier 3 for the largest Interrnet Proviser in the world, a Project where myself and 9 other resolved all issues that had baffled the first two support levels of support. I personally handled issues with callers TOTALLY unfamiliar with computer jargon. My repairs never needed another service call, 802.11 or wireless installation as well as Windows CE for Handheld devices, and connection to Internet.

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