Support Desk Manager 1/03 – 11/05 • Primary department manager during the casinos highest revenue time slots • Worked in virtually every role of the Support Desk to help improve efficiency and stream line the department IT Manager 1/98 – 9/02 • Maintained network with 120+ users including 6 remote locations via VPN. • Led implementation of Sonicwall firewall and DLT • Redesigned 250-node network at remote facility to improve WAN performance and functionality.

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