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1 Stars
Over twenty years personal and professional experience in computer and network technology. Served as Information Technology Directory, and Director of Research and Development for large technology and communication consulting organizations in Saratoga, Oakland, and Palo Alto -- the heart of ... View More
Technician Details:
Robert T.
Location: Yuba City, CA
Phone: 435-565-2314
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Membership Info:

Member since: April 2007
Status: Active
Article Posts: 0
Comments: 0
Last Updated: July 2011


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Types of Support Offered:
Computer Setup, Networking, Email, Internet, etc., Application Software, Data Transfer, Anti-Virus, Backups, Service, External Devices (Printers, etc.), Wiring (Network, Speakers, Audio Visual, etc.),
Operating Systems:
Blackberry, Macintosh OS X, Macintosh OS 9, MS DOS, Windows 2000 Professional, Windows NT Workstation, Windows NT Server, Windows 95/98/ME, Windows 2000 Server, Windows Vista, Windows Xp Home Edition, Windows Xp Professional, Latest Windows OS,
Applications:
Adding Memory, Adobe Acrobat, AOL Instant Messgr, AOL Online browser, CD Drives, Claris Works, Corel Draw, CuteFTP, Digital Cameras, DVD Drives, Ethernet Cards, FTP, Harddrive - Changing, Harddrive - Data Recovery, HP ScanJet, Hubs, Intuit Turbo Tax, Linux, McAfee Virus Scan, Microsoft Excel, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Word, Nero Burning ROM, Norton Internet Security, Norton SystemWorks, Partition Magic, PKZip tools, Power Supplies, QuickBooks, Quicken, Service Hardware, SMTP, Sound Cards, Telnet, Transferring Data, Visual Studio, Windows Media Player, Wireless Networking, Wireless Networks, Wiring Peripherals, Word Perfect,
Technical Solutions:
"Comcast residential grade modem is bad. Bypassed the connection to the Linksys wired router and tested directly between PC2 and the Comcast modem and still could not consistently maintain network connectivity. DNS resolution occurred less than 50% of the time. Comcast had a technician on site for a different issue and had him check as well, with agreement on the issue. He was to coordinate getting a new modem on site today or tomorrow. Updated Robert in the support center with the details. Also fixed an audio problem with PC1 while on site. "
"Bad Comcast modem. Did note with support that the Linksys router is likely due to be replaced. It looks to be more than six years old. It did however test fine. Also advised the site they may have heat issues stacking the two devices together (taped together)."

05/21/2013