Technical Solutions:
"Arrived 9:45 am Tried to repair start up OS, didn't work, Called tech support and requested to return my phone back Ran diagnostic test on Hard drive, passed Tried to back up EU profile, failed. Re installed OS and drivers, called tech support and give remote access to the him. departure 12:15 Thanks"
"Reload required with Windows 7 OS and drivers. Remote access given to help desk."

01/21/2014

"Ran Dell Diagnostic test on HDD, passed, Repair windows by running check disk, fixed tech problem. I waited for HP printer Maint Kit to be delivered. Replaced Maint Kit and reset page count,"
"System backed up and disk repaired."

01/13/2014

"Arrived 1:45pm called to check in with Jason, there was no updated IP address provided by customer. Jason asked me to stand by and waited for his call The MOD Larry, give me new IP addresses, Called back and spoke with another tech, tried to troubleshoot and configured to WAN lan."
"Issue resolved."

11/20/2013

"Set up remote access for client to resolve a software issue."
"Software issue resolved."

11/15/2013

"Replaced PC , swapped PCI card, Used USB enclosure , connected old drive to restored data."
"PC replaced and configured."

11/11/2013

"1st visit (0ne hours)set up a PC in manager room. Bill, Tech support asked me to connect monitor into pc. PC has only DVI video port, there was no monitor with DVI port in manager room. I was asked to moved pc in patient room to connect to monitor with DVI capability. Set up PC in that room . 2nd visit (one hour) Placed back PC into manager room and connected to network cable into switch . Tech support is able to see pc in in the network remotely Thanks"
"Computer set up and able to access it remotely."

10/02/2013

"Remote help desk needs technician on site @ local hotel to be hands and eyes to upgrade hotel guests internet server. You will work with the help desk to install and mount new server, test guest connection as well as remove and box up old server to be shipped back to client, confirm all working properly with help desk and any additional troubleshooting needed by remote help desk and confirm all works."
"Arrived on site @ 5 pm Replaced Guest server and connected all cables and performed troubleshooting. I worked with remote tech support Edi, He released me from the site @ 8 pm Thanks"

09/19/2013

"Site has HP 9800 that is not printing. The instant you try and print something the printer shows offline and won’t print. Clearing the print que requires a restart each time. The drivers for the printer and install files are on D&H, ask for Marie Joe she will know where the printer is. Technician needed on site to determine if this is a hardware issue, if the printer is simply dead or if onsite re-install will correct no printing issue."
"11:30 am Arrived on site 305 Mount Lebanon Blvd, Pittsburgh, PA 15234-1504 Find out that printer is in different location and address. 320 E North Ave, Pittsburgh, PA 15212-4756 I was told that printer is not printing and off line. I checked printer and and performed print cleaned up and calibration and printed fine. later on find out that the the other pc is not able to connected to the shared printer to print. Re-connected printer map driver and set up printer in the third party programs and resumed working. total hours on site and traveling between sites = 2 hours and 30 min. Thanks"

08/30/2013

"Reload an XP workstation"
"Arrived on site @ 9:40 Depratured @ 11:35 Total hours 2 hours Reinstalled Operating system and its drivers Gave remote access to tech support, Bill release me from the site."

08/23/2013

"A touch screen monitor needs to be installed."
"Mounted a new monitor. Job Completed."

08/03/2013

"Windows was not able to launch. Removed SATA cable on 2nd hard drive and connected back."
"It fixed the problem. Issue resolved client happy."
SATA cable
07/28/2013

"Local medical facility has PC on medicine dispensing cart that replacement PC needs installed."
"I made 2 visits to the site in the same day. 1st visit 1:30-5:30 closed the call with 2nd visit to troubleshoot new pc. Job Complete. Client Happy"

07/16/2013

"PC on medicine dispensing cart that is not turning on."
"switch key was off , turned it back on, pc resumed working"

06/28/2013

"There was a bad storm in the area last night and the hotels internet service has been down since. ISP Comcast is showing their modem is online. Provided eyes on site to do tasks as needed."
"Diagnosed. tested cable traced the internal cable and label it and used a good workable cable. fixed the problem Thanks"

06/26/2013

"Ran HDD check disk and Dell diagnostic."
"Diag. passed the test."

06/19/2013

"pc cart was switch off. Turned back on the pc is functional."
"NO NEED TOP REPLACE PC"

05/13/2013

"1 st visit arrived on site 1 hour total Monday 29th @ 4 pm PC is was not stay on. Display goes away. PC is faulty., They will be shipping a PC replacement. 2nd visit on 30th 2 hours total Tuesday arrived @ 10:30 Replaced PC and swapped SCSI card and restored data from PC on the original PC, give access to the tech support Eric Closure ID 152668 Left @ 12:30 Thanks"
"replaced pc, is functional."
Replace PC, swapped SCSI card
04/29/2013

"First Visit, Wednesday 24th, Initial diagnosed. PC is dead. (an hour) 2nd Visit Friday 26th , ( Three 3 hours) Arrived on site replaced PC and swapped SCSI card. Client not able to see PC in the network due to firewall issue. He asked me to stand by to get more info from Internal IT department then We tried several time with different static IP, it didn't work."
"He asked me to go back on Saturday 27th . I was in site on Saturday (an hour), after placing new ip address, he was still not able to see PC in network due to firewall issue."
swapped SCSI card
04/24/2013

"medicine dispensing cart that is not booting into Windows. Diagnosed . called tech support, spoke with Mike. pc did not launch windows, after disconnecting and connecting back each hard drive cable to rebuilt tray."
"The pc is now functional. Job Complete"

04/09/2013

"arrived on site 9 am diagnosed/ printer made loud noise from back in the Fuser. Placed order for a Fuser. Left @ 10:00 Thanks "
"diagnosed/ printer made loud noise from back in the Fuser. Placed order for a Fuser."

03/27/2013

"Called to check in with Terry Diagnosed faulty Power supply (PWS) Got approval to purchase it"
"Returned to the site Replaced PWS"
Power supply (PWS)
03/14/2013

"arrived #@ 11 am Diagnosed : faulty HDD"
"Replaced it and rebuilt the image."
HDD
03/07/2013

"Client computer has virus. Remote Support cannot remove - Onsite technician needed with Windows 7 install disk to repair or reload Windows 7 on Dell inspiron computer so Remote Support can connect to the machine."
"Called up on arrival at 10:45 am. Backed up data, reinstalled OS (win 7), Installed drivers, MS office, Restored back data, Updated windows update. Called @ 1 pm to check out and gave access to the tech support remotely into PC. Total time on site was 2 hours."
Virus, windows 7, remote support, Dell Inspiron
01/14/2013

"arrived 10:30 diagnosed faulty HDD and replaced it and rebuilt the array left @ 12:00 noon Tech support Van closure # 149180"
"diagnosed faulty HDD and replaced it and rebuilt the array left @ 12:00 noon Tech support Van closure # 149180"

01/08/2013

"arrived @ 11:30 Power switch was off accidentally. Turned it back on. PC is up and running Tech support Eric release # 148846 Thanks "
"Power switch was off accidentally. Turned it back on. PC is up and running Tech support Eric release # 148846"

12/24/2012

" ARRIVED 9 IT WAS DUAL RAID HARD DRIVE. REPAIRED WINDOWS START UP. TECH : MIKE CLOSURE ID DEPARTURED 10:30"
"IT WAS DUAL RAID HARD DRIVE. REPAIRED WINDOWS START UP"

12/19/2012

"arrivaed @ 3:30 Checked and resit power cord & USB cable, find out that power button on monitor was off , Turned it back on. problem was resoled. called Mike and checked out. Closure ID is : 1547468 left @ 4:30 Thanks "
"Checked and resit power cord & USB cable, find out that power button on monitor was off , Turned it back on. problem was resoled. called Mike and checked out. Closure ID is : 1547468 "

11/12/2012

"Arrived @ 11 am, Swapped monitor and waited for an approximate 1 hour tech support to respond to configure the wall mounted TV. I called and informed Mike left @ 1 pm Thanks . "
"Arrived @ 11 am, Swapped monitor and waited for an approximate 1 hour tech support to respond to configure the wall mounted TV. I called and informed Mike left @ 1 pm Thanks . "

10/25/2012

"Tried to install and mount monitor mounting kit on counter top. It was not suitable. Per your request brought Hex saw and a drill to cut a piece inside of mount kit, Set up monitor, Troubleshot calibration & sound media."
"Needed to clean up and reroute all cabled going to PC in the Kiosk."

09/06/2012

"The PC has a 2G stick of memory that needs to be replaced with a 4G stick. Technician will swap the memory sticks, confirm with site and remote help desk all is working properly and any additional assistance the remote help desk might need."
"Replaced a 4 gig memory ram"

07/16/2012

"arrived @ about 3:00 . No service needed. They already find out that surge protector on the cart was switched off. Called Jeff and release number is 142768 or 142678 Thanks "
"no service rendered. "

06/26/2012

"arrived @ 11:30 Left 1:30 Replaced HDD 1 and rebuilt mirror image. EU tested PC and work fine. Release number,(Mike) Thanks "
"Replaced HDD 1 and rebuilt mirror image. EU tested PC and work fine."

06/12/2012

"arrived: 2:45 Replaced 46 inc mounted TV. Power Cord was short , the Store purchased and provided me an extension. There was no return label. I left the old TV on site. Left @ 4:30 Total on site. 1:75 Thanks "
"Replaced 46 inc mounted TV. Power Cord was short , the Store purchased and provided me an extension. There was no return label. I left the old TV on site"

05/15/2012

"Set up and install a new PC"
"Replaced a new PC and and a monitor , swapped a PCI wireless card adapter, installed its driver and set it up into network."
PCI wireless card adapter
04/13/2012

"Local medical facility has PC connected to a medicine dispensing cart that needs replaced. Technician needed onsite to install replacement PC, transfer files if any that are needed, confirm with site and remote help desk all working and any additional assistance the remote help desk needs. Pack old PC in package new PC came in and leave onsite with site contact."
"Replaced PC and swapped SCSI adapter back to new PC. I called back we had an internal firewall, retrieve admin password to give an access to tech support for further set up into PC."

03/29/2012

"Recalibrate or replace LCD monitor."
"Monitor recalibrated. It works and is functional."

02/22/2012

"Replaced a new dell (tag jqtjry1) with old PC (3m95vki) PC and swapped its SCSCI Cable and adapter. Called tech support , Peter, install updates. Release number is 138066 Thanks "
"Replaced a new dell (tag jqtjry1) with old PC (3m95vki) PC and swapped its SCSCI Cable and adapter. Called tech support , Peter, install updates. Release number is 138066 Thanks "

01/30/2012