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11 Stars
Customer-focused IT professional, expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients’ ... View More
Technician Details:
Mark H.
Location: Gig Harbor, WA
Phone: 1-800-798-0173
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Membership Info:

Member since: October 2008
Status: Active
Article Posts: 0
Comments: 0
Last Updated: December 2015


Feedback Comments:

"Mark showed great follow through and got the job done right the first time. I would highly recommend."
Vancouver, WA
Posted on 11/10/2010


Qualifications, Skills, and Certifications:

Types of Support Offered:
Computer Setup, Networking, Email, Internet, etc., Application Software, Data Transfer, Anti-Virus, Backups, Service, External Devices (Printers, etc.),
Operating Systems:
Blackberry, Macintosh OS 9, Macintosh OS X, MS DOS, Windows 2000 Professional, Windows 2000 Server, Windows 95/98/ME, Windows NT Server, Windows NT Workstation, Windows Server 2003, Windows Vista, Windows Xp Home Edition, Windows Xp Professional, Windows CE, Latest Windows OS, Palm,
Applications:
Adding Memory, Citrix, Ethernet Cards, Harddrive - Changing, Harddrive - Data Recovery, HP ScanJet, Lotus Notes, McAfee Virus Scan, Microsoft Exchange Server, Microsoft Internet Explorer, Microsoft Outlook Express, Microsoft Word, Norton AntiVirus, Norton Firewall, Norton Ghost, Norton Internet Security, Novell Netware, PCMCIA Cards, Print Servers, Service Hardware, SQL Server, Transferring Data, Video Cards, Wireless Networking, Wireless Networks,
Technical Solutions:
"System has temporary issue, was corrected by time I arrived at site, Called into Eric at Help Desk, cancelled the call. I went to look at unit just in case. Turns out the carts are not the brand supported. There are three carts on the end floor all he same manufactured."
"temporary problem solved by reboot."

06/02/2013


"Replacement MFD need to be installed at client site."
"Installed replacement Xerox WorkCentre 7125. Ricoh MFD has poor print quality. Needed to remove door to room where located to fit the old device thru. Assembled device, changed ip from 10.1.10.1 to 192.168.11.200. Downloaded new print driver from internet and installed on the only tow computers that are at this location. Tested printing and scan to email."
Multi Function Device, Printer
04/26/2013


"PC not connecting to the internet. Car 5 run #22 was connected into the wrong switch. I corrected this by switching to correct switch. "
"May have been done by local users own troubleshooting. "
cat5, switch,
10/30/2012


"Setup printer with Static IP. Install Xerox Networking Softare to be able to further configure printer. Printer MFP3300 id Hard Wired only 3320 is the wireless model. Needed to purchase a cable to complete call. Worked with Brandon at IT Help Desk. "
"New Printer setup. "
Static IP, SMPT, Scan to email.
09/05/2012


"Ports 98, 99 and 100 no working because the cable from the patch panel was connected into another patch panel not to the 24 Port Hub. "
"Wired properly. Tested connections. "
Patch Panel, Hub. Cat5
08/13/2012


"Setup and get online desktop and laptop computers. "
"Clients reported no WIFI access. Access is fine, they did not know the WEP key. Site did not have CAT 5 cables but were able to find some cables. 3 are wired, another laptop on WIFI. Sit did not have the 4th Desktop at another location. Monitor is at this location. Site did not get the Printer/Scan/Fax device, Help Desk to provide ETA. "
Desktop, WIFI, WEP
08/02/2012