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On-Site Computer Support Technicians offer mobile computer support from over 8000 computer support and repair technicians available in all 50 states.
"Work with our remote help desk to replace PC, transfer data requested by help desk from old PC to new PC, confirm all is working with site and help desk, drawers open correctly and any additional assistance the remote help desk might need. Offer business computer support for future on-site repairs."
Transferred data from old computer to new one and replaced monitor and fixed issue. Offered business computer support for future on-site repairs.
Business Computer Support, on-site PC repairs, PC Replacement, Data transfer
"Local medical center needs to have a battery backup installed for their server. Part is onsite. UPS's protecting 2 serves were in alarm due to battery failure."
Servers were powered down. New UPS installed and tested. Servers rerturned to service. Customer is happy !
UPS = (Uninterruptible Power Supply) A device that provides battery backup when the electrical power fails or drops to an unacceptable voltage level.
"Site is local detention facility that needs their server picked up packed and shipped."
Everything went well. The Sheriff's Department helped me out and even had the IT guy to help me.
Computer System Server, packing, shipping
"Backup software reported tape drive hardware issue. Backup failed and tape will not release. Rebooted server and tape will still not release. Tape was stuck in tape backup drive in server. the solution,"
Replaced tape backup drive with a new one. Problem solved.
Backup tape drive replacement
"trip #1 - Verify all cable connected and re-seat. trip #2 - New USB display shipped. POS touch screen is not working"
trip #1 - Conclude that the USB pole display is malfunction trip #2 - Install new USB display. Re-seat touch screen USB connection.
USB Display, POS Touchscreen
"PC was not booting into Windows. RAID pair was damaged. I disconnected on of the drives, powered it up and let it boot. I then reconnected the drive and the RAID array started rebuilding."
System repaired and is now booting into windows properly.
Rebuild RAID, Windows
"Medical dispensing computer won't boot even to Safe Mode. Replacement computer ordered."
Swapped computer, moved USB thumb drive with backed up database files to new computer. Rebooted, connected to support via logmein.com. SQL files re-linked with new computer. Tested that top left two drawers opened and other functionality seemed good. Returned old computer to college central receiving with return label attached.
Computer System Repalcement
"Client computer has virus. Remote Support cannot remove - Onsite technician needed with Windows 7 install disk to repair or reload Windows 7 on Dell inspiron computer so Remote Support can connect to the machine."
Called up on arrival at 10:45 am. Backed up data, reinstalled OS (win 7), Installed drivers, MS office, Restored back data, Updated windows update. Called @ 1 pm to check out and gave access to the tech support remotely into PC. Total time on site was 2 hours.
Virus, windows 7, remote support, Dell Inspiron
"Store relocated a computer and needs a new ethernet drop at the new computer location and the network drop patched to the switch."
Data run completed. Installed patch cable and connected it to the switch. We also tested the network drop.
Network Drop, Data Run, Ethernet Wiring
"Site has no internet connectivity. The site has a modem, router and switch. The remote help desk can see the connectivity to the router but none of the work stations are connected. There is a broken router/switch"
switch replaced
Router, Switch
"arrived 10:30 diagnosed faulty HDD and replaced it and rebuilt the array left @ 12:00 noon Tech support Van closure # 149180"
diagnosed faulty HDD and replaced it and rebuilt the array left @ 12:00 noon Tech support Van closure # 149180
"Wireless phone retail store has an audio visual kiosk / triage system. 22" Touchscreen needs to be replaced. New brackets are being shipped also to hold the touchscreen in the greeter station. Tech will need drill, spare wood screws, to install new touchscreen."
It would appear that dust clogged the monitor and did not allow heat exit the enclosure. Also the mounting brackets are different from one monitor to the other, so what I did was cut a long piece of velcro from my roll. I used the velcro to hold the monitor in place while I got the side brackets on. 1 other thing that made it easier was to andle one of the shelves inside the kiosk to lean on instead of doing a crunch for a half hour while holding a monitor.1 other thing that made it easier was to andle one of the shelves inside the kiosk to lean on instead of doing a crunch for a half hour while holding a monitor.
Visual Kiosk, triage system, Touchscreen
"arrived @ 11:30 Power switch was off accidentally. Turned it back on. PC is up and running Tech support Eric release # 148846 Thanks "
Power switch was off accidentally. Turned it back on. PC is up and running Tech support Eric release # 148846
" ARRIVED 9 IT WAS DUAL RAID HARD DRIVE. REPAIRED WINDOWS START UP. TECH : MIKE CLOSURE ID DEPARTURED 10:30"
IT WAS DUAL RAID HARD DRIVE. REPAIRED WINDOWS START UP
"Unbridged modem for testing and re-bridged. It works fine. Sonicwall Firewall was in safemode. I tried to load the last back-up setting image but was unresponsive since then. It also failed to hard reset to factory defaults multiple times."
Probably corrupted image on the Sonicwall, so a replacement decision was the fastest solution. Although, it should be re-configurable through the console port later on if it's not under warranty.
"Raid Array drive corrupted from power surge. Disconnect Drive 0 and reboot Reconnect Drive 0 and reboot, and corrupt database rebuilt Reassemble, Test/Verify "
Corrupted Raid Array drive 0 from power surge.
"Old PC inop. Had flashing amber power light. Probably bad power supply or motherboard."
Replaced Pc with new Optiplex XE. Removed wireless card, ribbon cable riser and old HDD from bad PC. installed wireless card and riser card in new machine. Installed old HDD into enclosure and installed on USB port. Found wireless card drivers and installed them. Connected to clients wireless network. Help desk finished installation of database and riser card drivers. Verified operation of med dispenser cart with staff.
"Computer slowdown due to lack of RAM. Installed was 2x256mb DDR2700 ram modules."
Ram installed was inadequate for Windows XP Pro. Minimum recommended amount is 2GB, system had 512mb. Installed sticks of RAM, tested boot with POST and Windows XP boot. Post and Windows boot were fast and completed without error.
"PC would not boot up. Checked UPS, power outlet, plug at bottom of cart. There is a green light on the card, so the PC is bad. Eric is shipping another PC for 12/05/2012. He stated I did not have to be there until 1:00pm CST."
Eric is shipping another PC for 12/05/2012. He stated I did not have to be there until 1:00pm CST.
"Arrived onsite at 9:45am site time. Called help desk and checked in for instructions. I reinstalled OS and called back in to help desk."
Was able to get End User back up and running and turned it over to the help desk for their final install. Worked with Dave @ Integrity. Left site @ 2:45pm
"Linux system was halting after failing to mount critical points. Found ext4 file system corruption preventing system from booting."
Connected drive to external linux PC, ran file system repair utility to repair damage and restore system boot.
"Replacement LCD TV needs to be installed. Original TV is not receiving signal."
Replaced LCD TV and configured unit. Worked with Greg at Blujett to get the video feed active again.
"The data was retrieved via a SQL Utility that created the report they needed. I copied the report to their memory stick."
Issue resolved.
"Dispense cart Needs new Monitor"
connected loaner monitor. Went back next day and installed new monitor that was shipped.
Metro ticket #147707
"Hi CAROL, attached is are the Work Order and FSR for Service Call #2014341 . Arrived onsite Checked in with Help desk with Jeff. Got access to the unit and it showed a message of Cannot find file "C:\WINDOWS\SYSTEM32\DRIVERS\CONFIG." "
Jeff instructed to open up system and disconnect SATA drive - "0". Started system and got it to boot up. Users used system and dispensed medicine. Shut system down re-attached SATA cable to drive "0" restarted to mirror defective drive. Restarted system, re-assembled system checked out with Jeff Med-Dose Model # MDB-72DR SR# 10-04-0747 HP rpS5700 SR# 2UA9451LPX Should you need any additional information or have any questions please contact me at 708-493-4116 Thanks P.C.Smith
RAID Config, Windows Unable to boot
"arrivaed @ 3:30 Checked and resit power cord & USB cable, find out that power button on monitor was off , Turned it back on. problem was resoled. called Mike and checked out. Closure ID is : 1547468 left @ 4:30 Thanks "
Checked and resit power cord & USB cable, find out that power button on monitor was off , Turned it back on. problem was resoled. called Mike and checked out. Closure ID is : 1547468
"Met local contact and went over scope of work to come. Identified two spare pairs extended as a T-1 circuit to office suite from telco closet. Tagged line and verified correct pin outs on jack."
Work to be completed at a later time. Familiarization is complete with client.
No materials used today.
"PC not connecting to the internet. Car 5 run #22 was connected into the wrong switch. I corrected this by switching to correct switch. "
May have been done by local users own troubleshooting.
cat5, switch,
"XP Client workstation PC. Toshiba Color Copier Model eStudio 3040c. Server 2008 access via Remote Desktop to Timberline by Sage property management application. George Derrington Tel. 949-465-0195 Chris - IT Dept. 949-727-3392 An incorrect / incompatible print driver was installed on the end user PC. The correct driver was installed and tested on the end user's PC. Link to the print driver http://www.eid.toshiba.com.au/drivers/eBX/eBX_WIN_32_PS_V7.49.1733.2.zip Client also asked that the technician while onsite cleaned the end user's PC. The technician performed a temp files cleaning, registry cleaning, disk checks, spyware scan."
The correct print driver was installed on the end user PC running Windows XP and George Derrington will have his IT department install it on the server so that the end user can print remotly. The The link to the driver was emailed to Client. Link to the print driver http://www.eid.toshiba.com.au/drivers/eBX/eBX_WIN_32_PS_V7.49.1733.2.zip
"Arrived @ 11 am, Swapped monitor and waited for an approximate 1 hour tech support to respond to configure the wall mounted TV. I called and informed Mike left @ 1 pm Thanks . "
Arrived @ 11 am, Swapped monitor and waited for an approximate 1 hour tech support to respond to configure the wall mounted TV. I called and informed Mike left @ 1 pm Thanks .
"Kiosk touchscreen monitor needed to be replaced."
Removed kiosk monitor and replaced with new monitor. Removed base stand from new monitor and secured monitor to kiosk. New unit would not power on, replaced power adapter. Calibrated, configured, and tested kiosk station. Contacted BluJett to report completion. Taking previous monitor to ship to BluJett.
"Router is installed, the circuit is up but they are getting no surf on the internet. AT&T was contacted, James from Primelending tech support tried to see if he could ping the circuit but was having no luck. "
Router was left plugged in and the T1 circuit is up and plugged in to the T1 WIC Card, All they should have to do is get AT&T to turn it up. If you need me to go back, let me know.
"Arrived on-site and found UPS feeding power to devices on cart turned off, but this might have been a side effect of previous troubleshooting. Turned on and hit power button on PC and could get it to turn on, but front power light wouldn't turn green, no post codes, and no display. Swapped PC with new one sent and replaced proprietary ribbon cable PCI controller from old to new. Computer booted fine. Called help desk and advised. Hooked up a hard drive from old computer via SATA-USB adapter and help desk performed transfers and set-ups. Took 30-45 minutes. Confirmed device works as intended by having help desk remotely perform dispensary actions, as well as a local nurse logging in and performing the same. All is well."
At least one, possibly more components within the PC has failed. Motherboard, RAM, CPU, and/or others.
"Upon arrival, on-site client indicates network is now working again. Spoke with Don Grau at ISG. He indicated they will keep an eye on this system."
ISG support will monitor system for continued problems with network connectivity on this system.
network outage, network connectivity, no internet
"Hard drive issue- Windows will not boot successfully."
Replaced HDD with good one from unit shipped. Worked with Paul at CRS to get him dialed in remotely to finish configuration.
"New site is setup but the cabling is not punched down to the patch panel, the T1 is not up yet. other than that we will start moving equipment out of old office to new office on Tuesday and finish on Wednesday the 10th.. Any questions please call me or Greg Posey"
We will start moving equipment on Tuesday the 9th and finish on the 10th.
"Hard Drive and fan do not run when connected to motherboard. HD does spin when I power it independently. This indicates that the internal power supply or the motherboard or both are defective. "
Either new parts or a new voxpop box is being shipped Saturday for delivery some time next week. I am working in Corpus Christi mid-week but can fit into my schedule around that job but need to know for certain when the package will arrive.
internal power supply or the motherboard or both are defective.
"Cabling, Amp, and Paging worked fine. The issue ended up being internet related. Issue was totally resolved. "
Voxpop has multiple connection options. It kept rebooting to a configuration with an internet connection that does not exist, I selected the correct connection and the internet issue resolved itself. We did have to change the system date and update the player with the most recent music file.
"Constant wireless interruption throughout entire site."
Worked with Eddie and he will contact site with end results.
"Installed security software, Office 2010, remove all trialware on the PC, Setup Mcaffee and and subscription. Connect wireless modem/router - Cox ISP, set up wireless network and security, create passwords. Set up email through Outlook-2 accounts. Add desktop shortcuts, and a battery back up. Setup printer and remote and tested all devices."
complete
"DNS computer needed windows and Java update, using vision net dns servers could not access interenal programs. "
do maintance of DNS server and if still having slow web pages opens, hire dns server expert.
"Technician, Kevin opened the box and found SATA cable loose. He plugged it back in and waited for the system to boot. It booted up rather slowly so he performed more diagnostics to learn that the hard drive was in need of replacement. Also the USB Keyboard was not coming up after reboot. Kevin had to reinstall the USB Drivers and the keyboard came up after that."
Help Desk will get a new hard drive shipped to site and have it ready for install. Kevin will have to return to site to install the new hard drive and perform data transfer from the existing drive to the new drive. He will have to perform an OS load, a data backup of the existing Hard Drive and then a relaod of the data onto the new hard drive and then perform quality assurance on the system after installing the new hard drive ensuring that all systems will work well.
Sata cable, slow HD, USB Drivers
"Tried to install and mount monitor mounting kit on counter top. It was not suitable. Per your request brought Hex saw and a drill to cut a piece inside of mount kit, Set up monitor, Troubleshot calibration & sound media."
Needed to clean up and reroute all cabled going to PC in the Kiosk.
"Setup printer with Static IP. Install Xerox Networking Softare to be able to further configure printer. Printer MFP3300 id Hard Wired only 3320 is the wireless model. Needed to purchase a cable to complete call. Worked with Brandon at IT Help Desk. "
New Printer setup.
Static IP, SMPT, Scan to email.
"Current video card was not capable of displaying 3d graphics. "
Upgraded video card to new Nvidia Quadro fx 3800 video card. Tested working and able to display 3d video.
video, 3d, graphics card
"PC was working on arrival. After cleaning PC and re-seating cards as instructed no trouble was found."
Possible processor / system board issue if overheating issue recurs.
"printing with smudge"
replace all parts in maint kit. print is now clean
"Phone Ethernet cable was unplugged and plugged in to another NIC card on pc. Putting the cable back where it belonged solved the problem. "
Fixed VOIP phone. Tested it by calling the help desk. Also performed cable management and organization, as the client is having a printer installed soon and needed extra room. Also removed an extra VGA cable that was not necessary, as well as a long phone cable.
"Wait list monitors were not receiving signal from the computer. Began testing from the computer by connecting a spare monitor to the DVI splitter that was going to the wait list monitors. Tested network and VGA cables. Removed floor jack and verified connection. Found the loop cable missing from the patch panel."
Replaced the loop cable and verified that the system is functioning as it should.
"Ports 98, 99 and 100 no working because the cable from the patch panel was connected into another patch panel not to the 24 Port Hub. "
Wired properly. Tested connections.
Patch Panel, Hub. Cat5