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"Arrived onsite and met with sales associate. One touchscreen monitor clearly non-functional: No image on screen."
Detached and removed dual monitor hood. Replaced nonfunctional touchscreen monitor. Connected new monitor power supply unit, reconnected monitor VGA cable and USB for touchscreen functionality. Reattached monitor hood. Dusted surface with air spray can. Confirmed touchscreen functionality.
touchscreen, power supply unit, VGA, monitor cable, USB
"Tech arrived on site at 1545. Tech called Help Desk for support. Tech rebooted power, climbed a 2 story building, and checked line of site. There were tree blockage that prevented a good line of site. Charles said there may be fail equipment and send relacement equipment. Tech finished at 1700. 2nd trip required."
Tech recommend tree trim or removal andreplaced fail equipment.
reboot
"Tech found an unknown network device (router) connected to client network. Found the having 2 dhcp devices on the same network was causing dns issue with other workstations accessing the internet. Success!!! all workstations are able to connect back to the internet."
Tech put new router in place. Contacted ISP for assistance reconfiguring the DSL modem. Removed the unknown network device. Verified internet connection with ISP and renewed IP address of all connected workstations and tested the connection to the internet. Su
unknown network device was found and removed
"1st trip 8/1/10 found that touchscreen monitor is out. Installed loaner touch screen"
Spoke with help desk & he will send out a replacement monitor to arrive by Tuesday. At which time he asked me to return and install the replacement monitor.
Touch screen monitor
"Run wires through hole in countertop. Organize and set equipment in a functional layout."
Disconnected all the equipment and ran power cables through the countertop hole down to the surge protector on the floor. Rest of wiring for the firewall and peripherals along countertop to connect each other. Layed out the printers, display mouse and keyboard in a functional position to the side of the countertop leaving room for another station.
power cables, firewall, peripherals, keyboard.
"Malware Infection."
Needs consistent updates for OS and all applications.
Malware found, SolutionAV, Adobe updates. System Restore.
"Built-in DVD drive in the LCD monitor was no longer functional."
Removed old monitor and replaced it with a new unit.
Replace Multimedia Monitor
"Verified diagnosis of defective monitor. Connected laptop to monitor and observed a 'flash' of video and then went blank. Connected unit to external monitor and observed correct video function. Connected temporary external monitor and USB mouse and instructed EU as to the operation until replacement monitor would arrive onsite the following day."
ELO Touchscreen Monitor needs to be replaced.
ELO Touchscreen monitor
"No IP connectivty or radio signal from Wireless AP. Reset DSL Modem / AP controller / POE injectors Loose ethernet connector on wireless AP unit in office. Reconnected cable. After reset of ATT DSL modem, we had to re-register the modem with ATT and we could not find the security answers so I had to wait while Cory worked with ATT to resume service. Cory called me back with the codes and I was able to get through the registration process. IP connectivity was restored through the DSL modem. Once service resumed we could not access the internet through the wireless AP. Wired ethernet was fine. I worked with Michael Lamb to resolve this issues. Micheal went into the Wireless AP controller and changed some settings and we brought the web access back. Released from site by Michael Lamb."
Loose cable. No passwords for ATT DSL Modem registration process. Small issues with wireless AP controler. All issues resolved.
IP, DSL modem, AP controller, POE injectors
"Issue was with the switch being powered off."
This was more than likely due to a storm in the area the evening of Sunday July 25, it probably caused the switch to go into current limit mode. Power-cycled (un plugged) switch and all systems came back up and internet access was restored to all ports on the switch.
Current Limit Mode: means the switch power supply couldn't take power.
"-Our handheld # 221 has lost its programs. Collect old hand helds and ship to Help Desk: GTPS - 302 - Mrytle Beach Priority:"
Arrived at store 302 @9:00am and collected old handhelds. boxed them all up. Try loading Programs on new handhelds but Instruction that was sent to me from Client was not any help in loading properly. While there Two more Handhelds lost program. Try to load others but nothing. Talk to Client about issues.
hand held,
"RUNDLL popup screen error: ‘Error loading C:\Windows\ufilovolo.dll. The specified module could not be found."
Called remote help desk. Went over job with Dave. Ran Combofix and Perfect Optimizer. Setup temporary password for infected profile. Restarted computer, logged on to infected profile RUNDLL error was gone. Customer happy.
RUNDLL, combofix, perfect optimizer
"EU had a new computer provided by the VA and Dell that needed to be set up. The EU also requested that files on his old computer be moved onto the new one. Upon powering up the old computer, it was discovered that the old computer had several traces of malware on it."
The EU's old computer was removed and the new computer, consisting of a system unit, monitor, keyboard, trackball, printer, scanner, speakers, and a headset/mic were installed. The old computer was a Windows XP machine; the new one was a Windows 7 machine. I took a little bit of time to familiarize the EU with the new layout of Windows 7. Once setup was complete, the old computer was removed from the premesis so that the malware could be removed and the EU's files could be copied onto removable media. The old computer and 2 DVDs with the EU's files were returned at a later date, and the contents of the DVDs were copied onto the new computer.
Dell, Windows 7, DVD, back up, malware
"Root kit infection on two computers"
Can be prevented by installing software that blocks known harmful by IP. Not perfect but better preventative measures world work. I have suggested these measures to the Help Desk.
Malware. Virus, Rootkit. IP, Updates
"Clean install, no previous screen or security lockdown device currently onsite."
Installed screen, loop camera and secondary diagnostic tool, security cable and lock. Demonstrated on-off function to Beauty Dept. Mgr and her assistant. Everything functioning properly.
loop camera, security cable
"T1 Circuit to be extended, based on WO information. Circuit ID was not on WO, so I had to call Bandwidth to confirm ID."
After running 200 feet of cable, terminating and setting up equipment, the EU was concerned that the firewall had only 4 ports. He has 7 devices minimum to hook up. We consulted with Help Desk after the turnup and assisted in hooking up another router to allow all devices to connect to the new service.
cat5e, t1, router, firewall
"Client computer could not establish remote connection to server. Router appeared to be functioning, so I connected to laptop directly to cable modem/switch - no connection to internet. Moved my cable to port # 4 and connected to internet. Moved clients cable to port # 4 and resolved problem."
Discussion with client revealed prior lightening strike which may have damaged port.
Cable modem, switch, port.
"The system showing an error message of a missing system file and that a repair install was required. The machine has a raid controller installed as well as two sata HDD's the drivers for the raid are required to fix this using a repair install and the client didn't have the OEM images on hand. I attempted to recover using the OEM Cd that I have but it didnt work since we didn't have the raid drivers. I was not able even to access the recovery console my ultimate boot cd failed to work but the manufacturer had a hardware test utility that I used and checked all the hardware and they all passed I am able to locate the HDD 0,1 in the bios they are being detected. so I decided to attempt and use the raid config utility to recostruct the HDD but a message displayed no master image saved or AVAILABLE."
Contacted Help Desk and they asked me to remove the desktop and open the Hard case and disconnect HDD 0 to force the system raid utility to boot using HDD 1 based on the assumption that only one HDD failed but when I completed the task I still got a similar message only this time it was referring to HDD 1 the helpdesk staff decided to ship out a replacement machine to the client and will recover the defective machine and I was released
HDD, computer
"Equipment that needed set up: Dell thin client Dell laptop Dell multi function printer Dell person printer Cisco 800 series router"
Hooked up Cisco router to their existing DSL modem. Also hooked the router into the patch panel that was going into the other room where the Dell thin client was located. Hooked up laptop, Dell thin client and both printers. Set up and configured the fax on the Dell mutli function with their fax header and fax number. Verified that the Dell personal printer was installed on the thin client. Installed the multi function as a local TCP/IP printer on the laptop. Verified that the Internet was working and that the VPN tunnel was established.
Dell, thin client, Cisco, DSL, modem
"New computers to be setup."
Unpack, install. Transfer data from GM computer to his new PC. Setup new PC in Nurse office. Setup new PC in activity center. Needed: USB cable and two RJ45 cables to make work. had client purchase.
Setup, transfer data. Connectivity.
"IE 7 installation was corrupted; Reinstalled IE8 and windows update was disabled. about:blank Homepage Hijacker found."
Uninstalled IE 7, Reinstalled IE8 and downloaded windows update (SP3 and all security updated) all system working.
IE 7, IE8, Hijacker
"FIOS kiosk's sound system was not operating. Found the sub-woofer emitting "thumping" sounds every ~15 secs. NOTE: There is *no* "replacement PC" to install at this location."
After much ado searching for the kiosk's "front door" key to no avail, moved unit away from wall for speaker access. R/R Bose sub-woofer in kiosk and tested for video sound to no avail. R/R Bose control unit in kiosk and tested for video sound successfully. Boxed up new Bose spk system on-site, taped return FedEx label, had the FSR approved and left the site.
FIOS, Kiosk
"System had a bad hard drive."
Replaced hard drive, installed windows XP pro, transferred data from old drive.
Hard drive, Windows XP
"Power light on front of PC was in a constant flashing state. PC was not capable of turning off by means of holding in the power button, even for an extened period of time. (very strange)"
Replacement PC is being shipped ASAP. Was able to retrieve a spare PC from another department so they were not down for another day.
PC, power, spare PC
"Old PC needs data moved to new computer."
Transferred data, needed HD to provide password for Email. All else as planned.
"Client’s computer was infected with extensive adware and malware also had IE hijacker, computer registry was severally corrupted. User was not able to access internet explorer and control panel ."
Backed up client’s personal documents and personal settings into an external drive reloaded windows XP and all other programs, migrated data to new installation.
adware, IE Hijacker, back up
"My diagnosis of this service call is that the primary hard drive has gone bad and will not boot into Windows XP. The PC will also not fully boot into Windows with redundant drive in its place, getting to the log in screen only to keep logging out and back on again in a loop. I did not run any scans on the RAM or any of the hardware because I am certain aside from hardware failure, there is also software corruption."
The PC is going to be replaced the following day. I am going to be the one to swap the unit. I will report back when the job is done.
PC, Windows XP, RAM
"Swapped out a pc and ensured the pc had access to the internet."
Swapped out a pc and ensured the pc had access to the internet.
PC swap
"Arrived 11:00am Cleaned up toner powder inside the printer, removed broken pieces from old fuser. Replaced maintenance kit, printer page configuration sheet. have EU to print several reports. Problem fixed. There was no a return label in the box. Please let me know if the part is scrap. Called Tech support and informed them. Departure 12:30 noon Thanks"
Replaced maintenance kit, printer page configuration sheet. have EU to print several reports. Problem fixed.
printer, fuser
"Power loss probable cause of loss of HAL.dll"
Battery backup sitting on top of PC. Cables not straped in any manner. 1. Power loss probable cause of loss of HAL.dll 2. Cart is mobile and as such should have “all external” pieces strapped and tied down 3. Power cord should have a strap to the 110 outlet
HAL.dll, battery backup, power cord
"PC shuts down randomly. While operating today the touch screen appeared to respond erratically."
Replaced existing PC with new Dell PC. Calibrated touch screen. Replaced the keyboard with a new unit..
PC, touch screen
"Rootkit"
Infected with Registry Cleaner 2010. Cleaned with Rootkit cleaner
Needs antimalware software and antivirus
"Someone at the Laundry and Tan had moved the internet cable on the router from the internet port to port one causing problems with the connection."
While on the phone wit Client the onsite tech moved the cable to the proper port and reset the router.
router, internet, port
"Found out the alarm was signaling a bad drive on the RAID ARRAY. Went with office manager to pickup new harddrive Initializing Drive. Currently waiting for array to rebuild."
ARRAY is rebuilt , alarm is gone. Server back up and running.
Raid Array, alarm
"Hardware was not connected properly."
Installed and connected DSL modem/router. Installed and configured Linksys VoIP phone. Rewired POS network connection and fax machine connection.
DSL, Modem, router, linksys, VoIP, POS, fax, network
"Client was trying to connect her government Dell notebook to her home Verizon DSL wireless/hardwired network via VPN but would not connect. She was thinking her WPA password was incorrect, but come to find out, it was an issue with the VPN setup which she needs to contact CMS Tech Support to correct issue. Also tried to connect hardwired to VPN, but found out he LAN network was disabled and can only be turned on my CMS. Also, she wanted a better understanding or basics of how her home network is configured. She accidentally disconnected her modem via web interface 192.168.1.1, thinking it was her Belkin N Wireless Router which is 192.168.2.1."
Conclusion is her gov. work Dell notebook's LAN ethernet is disabled and can only be enabled by CMS Tech Support. Also issue with wireless VPN is CMS issue. She followed instructions and I also tried and it never connected to the secure network. She now has a better understanding how her home network is configured and also know that IP address is for the Verizon DSL modem to access and IP address is for the Belkin N Wireless Router.
Verizon DSL, VPN, CMS, LAN Network.
"No Nw connectivitey due to malfunctioning Hub. 169 Address due to no DHCP server available."
Locked, needs reboot. rebooted, now serving DHCP.
Rebooted HUB. DHCP Server.
"Preperation for upcoming tent sale, Registers need to be configured."
Working with six cash registers in configuring for 4th of july tent sale.
registers
"Service Notes: Service Time: 11:00am - 2:00pm 3 hours duration. Arrived on site and checked in with site contact and help-desk. I worked with support and the computer was replaced on the unit. This required also a wiring solution for a small transformer onto the carts relay board. After completing the wiring and replacement of the computer. Software setup was performed by help desk over remote connection. There were issues with software configuration which added a duration of time spent on site. After completing work, We verified functionality with help-desk and site. I relocated the old PC to a room with end user's direction."
The cart had a second tower unit. The cabinet door did not function and was troubleshot with help desk from support over the phone. This was a result of incompatibility from the carts voltage wiring. The door had a 24 volt solenoid and the cart had a 105volt wiring harness. This was discussed with both help desk and onsite contact and may be resolved with DIEBOLD.
PC, software, solenoid
"Touch screen failure on registers"
I updated drivers for the touch screen, calibrated touch screen features on monitors. IBM 4840 touchware, hoykey s3 display
touch screen, IBM 4840
"thin clients issues DNS ID's change"
Setup thin clients for remote connections set DNS server with new ID
Thin client, DNS
"The monitor went out. Needed replacement."
Replaced Monitor, This touch screen had a mounting plate bolted down to the counter, and we were able to remove 2 screws to replace this monitor. The back cowl is removeable for easy access to the screws that hold the mounting plate to the monitor.
LCD Replacement, Med Dispense, Touch Screen
"Change all IP Address on all registers and change DNS server on all registers. Checked all hand held devices."
All work completed with IP address and DNS server.
IP Address, registers, DNS
"(cont) work order 12839 Test ethernet cord on register #4 move Printshop to laptop and test locate register #4 wall port in server room defragment two local machines etc........ Use tester to test ethernet cable/ports"
Completed all work on order I had to purchase tester for server ports and cables
ethernet, printshop, defragment
"Printshop issues"
Problem was corrected by uninstallation and reinstallation.
Printshop
"There are problems with printshop on server."
Logged into server 192.168.10.14 -clicked on Printshop, error popped up........."the instruction at "0x7c84cde2" referenced memory at "0x0lcb08ad" The memory could not be written. Opened printshop again, program began but was instantly frozen. I could not click on anything, not even close it. Ran defragment analysis: -recommended do defragment-total fragmentation=40% -file fragmentation-81%
printshop, memory, defragment,
"Could not ping medicine dispensing computer. The machine had a physical connection, but was resolving to an APIPA address instead of pulling from the DCHP server. Setting a static IP did not resolve the problem. It turned out to be a bad network cable."
The network cable was bad. I plugged my laptop up to the wall port with a new cable and it connected fine. I then plugged the workstation up with the new cable and it connected fine.
APIPA, DCHP, server, Static IP, network cable
"Touch screen monitor on site would not power on. Removed broken monitor, replaced with a temporary ordinary flat screen monitor and usb mouse. Had Duty Charge Nurse test and verify it was working properly."
When replacement monitor arrived, removed temporary ordinary flat screen monitor and mouse, then mounted/installed new touch screen monitor. Had Duty Charge Nurse test and verify it was working properly.
touch screen monitor, flat screen monitor.
"Check cpu inside the case took a can of canned air, checked cpu fan, pwr supply fan, all fans were good and running good. cpu was very dusty. cleaned inside the computer, cleaned the cpu fan and pwr supply fans. Cleaned outside case and had a nurse verify working properly. All equipment was in good working condition on the med unit."
Check cpu inside the case took a can of canned air, checked cpu fan, pwr supply fan, all fans were good and running good. cpu was very dusty. cleaned inside the computer, cleaned the cpu fan and pwr supply fans. Cleaned outside case and had a nurse verify working properly. All equipment was in good working condition on the med unit.
cpu, canned air, cpu fan, pwr supply fan.
"work order: 12647 Initialize printer errors/ system locking up on POS work order: 12614 Items not scanning at register work order: 12652 Register#2 not processing debit cards"
12647: reconnect system/ reboot of system to refresh drivers 12614: reprogram scanner 12652: reset credit card machine
printer errors, POS, debit cards, credit card machine